Return Policy
- We have a 30 day return policy for unworn shoes in their original packaging.
- Returns must be sent in original condition and packaged in a shipping box. A refund will not be issued if these conditions are not met.
- Refunds are unable to be processed 60 days after an order was placed.
- A valid return tracking number and carrier used must be provided in case of inquiry
- Refunds are processed within 4 business days of receiving the return
- Return shipping is the responsibility of the buyer
- Shipping fees are non-refundable
Return Instructions
To return an item, please use the original packing slip from within the package or use return form (print return form), make a quick note of the return reason, include it in the shipment, and address your return to:
ShoeSmart
6307 Busch Blvd
Columbus, Ohio 43229
We will refund your order within 3-4 business days of receiving it. Shipping fees are non-refundable. Please let me know if you have any questions.